What is insourcing and how does it work?

Are you struggling with long patient waiting times? Does matching your capacity and demand feel like an endless jigsaw puzzle that never ends? It’s a challenge we hear all across the country, and it’s a problem we understand deeply.

You may have wonderful clinical spaces, facilities, and expensive equipment but they often sit empty and unused. Why? Because even though you have the estate, you simply don’t have the staff to run a 7/day week service to keep up with demand. We speak to thousands of clinicians each week and understand their challenges too.

What if there was a better way? Insourcing with 18 Week Support will give you the peace of mind while maximising the use of your estate. Our clinical teams are formed by world class clinicians from all over the country, who will travel to your Trust and carry our waiting list procedures. We can work with your local clinicians too, managing all the administration of running lists at weekends.

We’ll reduce your backlog, increase your capacity, maximise your estate and help provide a better patient experience by treating patients in their Trust.

With insourcing, everyone wins.

Insourcing with 18 Week Support is easier than you might think.

Here’s how it works:

1. You have a waiting list challenge
2. We agree a scope of work & facility space
3. 18WS clinical leads meet with yours
4. Service launches in your Trust
5. 18WS clinical teams treat NHS patients
6. Regular ongoing communication
1. You have a waiting list challenge
2. We agree a scope of work & facility space
3. 18WS clinical leads meet with yours
4. Service launches in your Trust
5. 18WS clinical teams treat NHS patients
6. Regular ongoing communication
1. You have a waiting list challenge
2. We agree a scope of work & facility space
3. 18WS clinical leads meet with yours
4. Service launches in your Trust
5. 18WS clinical teams treat NHS patients
6. Regular ongoing communication

Why Choose 18 Week Support?

Meet your RTT targets: Reduce your diagnostic, cancer diagnostic, surgery and outpatient waiting times

Multi-speciality: We cover all core elective care specialities covering day case, outpatients and surgery

Increase productivity by using spare capacity, seeing more patients in less time

Get value for money: our fees are lower than tariff, meaning value for money for the Trust and Tax Payer

The UK’s leading
insourcing provider
Quality assured through
ISO 90001 & 140001
Partnering with 1/3 of
UK’s acute Trusts

Breast One Stop Clinic in a Teaching Trust - Case Study

This recent case study from last year illustrates the tangible impact that insourcing with 18 Week Support can have on your Trust’s waiting list.
Challenges
 
Only 5% of patients being seen with 2 weeks
 
90% of their 2 Week Wait breast cancer patients waiting over 28 days

Results working with us for 7 weeks:

13% of patients seen within 2 weeks

47% seen after 28 days

 

“We are extremely positive about the services delivered by 18 Week Support. Indeed, we have extended their services to other specialties across the Trust and renewed existing contracts, which will give you a good indication of the confidence we have in the organisation.”

Chris Cobb, Divisional Director Medicine, Norfolk and Norwich NHS Foundation Trust

Patient’s satisfaction is our priority

By reducing NHS waiting times, insourcing patients are happier than ever. Our data speaks for itself:

98.7%
of patients said they would be 'likely' or 'extremely likely' to recommend.

98.3%

of patients answered 'yes, always' when asked if they had confidence and trust in the nurse treating them.

99.5%

of patients answered 'yes, definitely' when asked if they felt they were treated with respect and dignity.

Our specialties

We provide a range of clinical specialties and support services as part of our innovative insourcing model.
  • Gastroenterology
  • Ophthalmology
  • General Surgery
  • Dermatology
  • Gynaecology
  • Neurology
  • Radiology
  • Urology
  • Oral Surgery
  • Orthopaedics
  • ENT & Audiology
  • Anaesthetics
  • Vascular
  • Breast

Governance Model

Patient governance sits with Trust
Senior Nurse in charge (NIC) on every shift
Consultant and nurse led services
Ongoing clinical audit programme

Clinical standards

Clinically-led services by leading consultants
Individual vetting of every staff member
Daily compliance and training checks

Meet our clinical leads

Our world-renowned clinical leads are a big part of why 98.7% of our patients are "likely" or "highly likely" to recommend us.

Matthew Banks

Dr Matthew Banks is a Consultant Gastroenterologist at University College London Hospital NHS Trust (UCLH)

Joanna Franks

Miss Joanna Franks is a Consultant Breast and Oncoplastic Surgeon.

Danny Mitry

Mr Danny Mitry is a leading Consultant Ophthalmic Surgeon based at the Royal Free Hospital in London.

Register your interest today